REFUND POLICY

ESP OFFGRID — CANCELLATION & REFUND TERMS

1. Order Cancellation

Orders can only be cancelled within 2 hoursof placing them. After this period, production/packing begins and cancellation is not possible.

2. Refund Eligibility

Refunds are issued only under the following conditions:

  • Wrong item received
  • Damaged product on arrival (with proof)
  • Manufacturing defects

3. Non-Refundable Situations

  • Size issues (refer to our size chart before ordering)
  • Color differences due to screen/monitor settings
  • Used or washed products

4. Refund Processing Time

Approved refunds will be processed within 5–7 business days to the original payment method.

5. Contact For Refunds

Email: support@espanova.com
Phone: +91 9947995795